Last updated: 16 September 2026
You can ask us to delete the data we hold about you at any time, whether you signed up in the app or by text message. You do not need an account to ask.
If you talk to Mos by text message, reply STOP to end the messages, then tell Mos you want your data deleted — or email us using the address below from any address, quoting the mobile number you used.
Email support@moshealth.com with the subject Delete my data, and tell us the mobile number or email address you signed up with so we can find your account. We may ask you to confirm from that number or address before we delete anything — that check exists so nobody else can delete your data.
If you use the Mos app, you can delete your account and its data from your profile settings.
Your account and the personal data attached to it: your conversations with Mos, your health information, anything you uploaded, and your contact details. Some records are kept where the law requires it — for example, the record that you consented to be texted, which we have to be able to produce.
We act on deletion requests within 30 days and confirm when it is done.
What we collect in the first place is described in our Privacy Policy.